The Quest Records & Reporting difference:
Standard turnaround time for records is within 30 days and for transcripts, 10 days. There is no charge for “rush” jobs because in our eyes, every assignment is a rush job.
No matter how you like your records or transcripts delivered – hard copies or electronic or both – we make it easy for you. Transcripts can be full-sized or condensed and provided via online, as bound hard copies or CDs and are organized and bookmarked by exhibit. All records are chronologically organized and indexed (at no additional charge). With hard copies of records, each document is identified so you always know at a glance exactly where the file came from. A minor difference? Perhaps, but just one more example of how Quest Records works harder to make your job easier.
Prefer to view your records online? Our proprietary system is designed so that even the most inexperienced user can place orders and access files in just minutes! And unlike competitive systems where your electronic records are delivered to you in one PDF requiring you to laboriously scan and scroll, sometimes through dozens of files to find what you’re looking for, at Quest Records each file is organized for quick, easy access.
Getting the basics right is critical, but offering the extras many of our competitors don’t is what makes us truly service-driven. Clients who use our reporting services, for example, know they can count on us to serve subpoenas, find and reserve locations for depositions, provide videographers and interpreters and more throughout the country
Have a special way you like your records to be arranged and presented? No problem. And no extra charge. We sit down with you up front to find out exactly how you like your documents organized.
When you partner with Quest Records & Reporting, in addition to your sales representative, a case manager is assigned to your account to ensure you get the personalized attention, communication and follow-through needed to make your business run smoothly. Your case manager is your key contact for special requests, status updates and whatever else you need.
Whenever you need up-to-date information about your order, you can count on a combination of our personal service and our Records on Demand system to get you what you need, when you need it.
Quest Records provides the most competitive, value-driven pricing in the industry. We are one of the few providers in the industry that delivers your records to you chronologically organized and indexed and your transcripts bookmarked at no additional charge. Unlike other firms, we don’t mark up custodian fees either. At Quest Records & Reporting you don’t have to worry about hidden costs and budget “creep”; when it comes to our pricing, what you see is what you get.