Information that we capture
All visitors to our site
Visitors to our site have their IP address, HTTP referrer information and requested pages logged into plain text and SQL databases.
Customers that sign up for our services
Customers that sign up for our services have their IP address, HTTP referrer information and requested pages logged into plain text and SQL databases, in addition to their “username”, email address, URL, billing and mailing addresses, and credit card (number, expiration data and CCV) or paypal billing information.
Clients that log into our servers via SSH and SFTP
Clients that log into our servers via SSH and SFTP have their IP addresses, reverse DNS information and initial commands logged into secured local and remote text files and SQL databases.
Clients that execute programs or script on our servers
Clients that execute programs or script on our servers have the user, script name and binaries used logged into secured local and remote text files and SQL databases.
Clients that submit issues via email or any support system
Have their IP address, username, URLs and email addresses captured.
Our Data and Information Retention Policies
- Web access logs are retained for 60 days
- Personal, financial and billing information are permanently retained in an encrypted format.
- System accounting and execution logs are retained for 30 days and then destroyed.
- Support emails, logs and may be retained but Quest Records & Reporting, LLC reserves the right to destroy them after a period of 6 months.
Sharing your information with third parties
We don’t without either your explicit permissions or under court order.
Complaints and compliance issues
Complaints and compliance issues can be directed to: